Refund Policy

1. Overview

At Harbor SEO ("Harbor," "we," "our," or "us"), we strive to provide exceptional AI-powered content generation services. This Refund Policy outlines the terms and conditions for subscription cancellations and refund requests.

This policy applies to all subscription purchases made through Harbor's website or platform. By subscribing to our Service, you acknowledge that you have read, understood, and agree to this Refund Policy.

This policy should be read in conjunction with our Terms of Service. If you have any questions about refunds or cancellations, please contact us at billing@harborseo.com.

2. Subscription Plans

Harbor offers the following subscription tiers:

All subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selection).

3. Cancellation Policy

3.1 How to Cancel

You may cancel your subscription at any time through:

• Your account settings dashboard (Settings → Billing → Cancel Subscription)
• Contacting our support team at hamish@harborseo.ai
• Sending a cancellation request to billing@harborseo.com

3.2 Effective Date of Cancellation

When you cancel your subscription:

• Your cancellation takes effect at the end of your current billing period
• You will continue to have full access to the Service until the end of your paid period
• No additional charges will be made after your current billing period ends
• Your account and data will remain accessible until the end of the billing period

3.3 Post-Cancellation Access

After your subscription expires:

• You will lose access to premium features
• You may retain access to previously generated content for 30 days (read-only)
• You can export your content before the subscription expires
• You can reactivate your subscription at any time

3.4 No Partial Month Refunds

If you cancel mid-billing cycle, you will not receive a prorated refund for the unused portion of your subscription. You will maintain access through the end of your current billing period.

4. Refund Eligibility

4.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscribers:

• Applies only to your first subscription purchase
• Must be requested within 14 days of your initial payment
• Full refund of your subscription fee
• No questions asked

4.2 Eligibility Criteria

To be eligible for a refund under the 14-day guarantee:

• This must be your first time subscribing to Harbor
• Request must be made within 14 calendar days of your initial payment
• Applies to both monthly and annual subscriptions
• Only the most recent payment is eligible for refund

4.3 Ineligibility for Refunds

Refunds are NOT available in the following circumstances:

• Refund requested after the 14-day guarantee period
• Renewal payments for existing subscribers
• Upgrades or downgrades between plans
• Subscription reactivations
• Account terminations for Terms of Service or Acceptable Use Policy violations
• Change of mind after the 14-day period
• Failure to cancel before renewal
• Partial month refunds after mid-cycle cancellation

5. How to Request a Refund

5.1 Refund Request Process

To request a refund under our 14-day money-back guarantee:

1. Contact our billing team at billing@harborseo.com
2. Include "Refund Request" in the subject line
3. Provide your account email address
4. Include your subscription order/invoice number (if available)
5. Confirm the date of your initial payment
6. Briefly explain your reason for the refund (optional but helpful)

5.2 Refund Processing Timeline

Once your refund request is approved:

• Request Review: We will review your request within 1-2 business days
• Approval Notification: You will receive email confirmation once approved
• Processing Time: Refunds are processed within 5-7 business days
• Bank Processing: It may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider

5.3 Refund Method

Refunds will be issued to the original payment method:

• Credit card refunds processed to the same card
• PayPal refunds returned to your PayPal account
• Other payment methods refunded via the same channel

If your original payment method is no longer valid, please contact us at billing@harborseo.com to arrange an alternative refund method.

6. Special Circumstances

6.1 Technical Issues

If you experience significant technical issues that prevent you from using the Service:

• First contact hamish@harborseo.ai to resolve the issue
• We will work diligently to fix technical problems
• If the issue cannot be resolved within a reasonable timeframe, we may offer a prorated refund or service credit at our discretion

6.2 Service Downtime

In the event of extended service outages:

• Scheduled maintenance does not qualify for refunds
• Unscheduled downtime exceeding 24 consecutive hours may qualify for service credits
• Service Level Agreement (SLA) credits may be available for enterprise customers

6.3 Billing Errors

If you believe you were charged incorrectly:

• Contact billing@harborseo.com immediately
• Provide details of the suspected error
• Include invoice numbers and payment dates
• We will investigate and correct any billing errors promptly
• Refunds will be issued for confirmed billing errors regardless of timing

6.4 Unauthorized Charges

If you notice unauthorized charges on your account:

• Contact us immediately at billing@harborseo.com
• Change your account password immediately
• We will investigate and refund any confirmed unauthorized charges
• Consider notifying your payment provider if you suspect fraud

7. Annual Subscriptions

7.1 Annual Plan Refunds

Annual subscriptions are subject to the same 14-day money-back guarantee:

• Full refund if requested within 14 days of purchase
• No prorated refunds after the 14-day period
• You retain access until the end of your annual term even after cancellation

7.2 Annual Renewal

Annual subscriptions automatically renew:

• You will receive renewal reminder emails at 30 days and 7 days before renewal
• Cancel before the renewal date to avoid charges
• Renewal charges are not refundable once processed
• Ensure your cancellation is confirmed before the renewal date

8. Plan Changes

8.1 Upgrades

When upgrading (e.g. Solo to Growth, or Growth to Powerhouse):

• You will be charged the prorated difference immediately
• Your billing cycle remains the same
• Upgrade charges are not refundable
• You gain immediate access to upgraded features

8.2 Downgrades

When downgrading (e.g. Powerhouse to Growth, or Growth to Solo):

• Downgrade takes effect at the end of your current billing cycle
• No refund for the difference in plan costs
• You retain access to premium features until the cycle ends
• Feature limits apply once the downgrade is effective

9. Non-Refundable Items

The following are non-refundable under all circumstances:

• Usage fees beyond your plan limits
• Add-on services or features purchased separately
• Professional services or consulting fees
• Custom development or integration work
• Training or onboarding fees
• Data export or migration services
• Third-party services purchased through Harbor

10. Chargebacks and Disputes

10.1 Chargebacks

Before filing a chargeback or payment dispute with your bank:

• Contact us first at billing@harborseo.com to resolve the issue
• Most billing issues can be resolved quickly through direct communication
• Chargebacks may result in immediate account suspension
• Fraudulent chargebacks may result in permanent account termination

10.2 Dispute Resolution

If you disagree with a billing or refund decision, you may escalate to disputes@harborseo.com for review by senior management. We will respond to disputes within 7 business days.

11. Account Termination

11.1 Voluntary Termination

If you choose to permanently delete your account:

• Cancel your subscription first to avoid future charges
• Export any content you wish to keep
• Account deletion is permanent and cannot be undone
• No refunds are provided for voluntary account deletion

11.2 Involuntary Termination

If Harbor terminates your account for violation of our Terms of Service or Acceptable Use Policy:

• No refunds will be provided
• You forfeit any remaining time on your subscription
• You may lose access to your data
• You may be prohibited from creating new accounts

12. Regional Considerations

12.1 European Union

EU consumers have a 14-day right of withdrawal under the Consumer Rights Directive:

• This right is separate from our 14-day money-back guarantee
• If you use the Service during the withdrawal period, you may be charged for usage
• To exercise this right, notify us in writing at billing@harborseo.com

12.2 Australia

Australian Consumer Law provides certain guarantees:

• Services must be provided with acceptable care and skill
• Services must be fit for the purpose specified
• If we fail to meet these guarantees, you may be entitled to a remedy

12.3 Other Jurisdictions

Where local consumer protection laws provide additional rights beyond this policy, those rights apply in addition to (not in place of) this Refund Policy.

13. Currency and Taxes

13.1 Currency

All prices are displayed in USD unless otherwise specified. Refunds will be issued in the same currency as the original payment.

13.2 Taxes

Applicable taxes (VAT, GST, sales tax) may be added to your subscription price:

• Taxes are calculated based on your billing address
• Tax amounts are included in refunds where applicable
• Tax rates may change based on local regulations

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time:

• Changes will be posted on this page with an updated date
• Significant changes will be communicated via email
• Changes apply to subscriptions purchased after the update
• Existing subscriptions remain subject to the policy in effect at purchase time

We encourage you to review this policy periodically for any updates.

15. Contact Information

For questions about this Refund Policy, cancellations, or to request a refund, please contact us:

Mailing Address:
Kraft Agency Limited
2a Deerpark Business Centre
Oranmore, Co. Galway, H91 H9T8
Ireland

Business Hours: Monday-Friday, 9am-5pm [Your Timezone]
We aim to respond to all refund requests within 1-2 business days.